Getting Started Guide

1

Create Your Account

Sign up for Assistica AI to get started with your live chat solution

Registration Form Screenshot

1

Go to Registration Page Visit /register to create your account
2

Enter Your Details Provide your email address, choose a username, and create a secure password
3

Password Requirements Your password must be at least 8 characters with a mix of letters, numbers, and symbols

💡

Pro Tip

Use a business email address to help your team identify you in the support dashboard.

2

Set Up Your Site

Configure your website details where the chat widget will be installed

Site Setup Screenshot

1

Site Name Give your site a recognizable name (e.g., "My Online Store" or "Company Website")
2

Domain Enter your website domain (e.g., mywebsite.com) where the widget will appear
3

Company Details (Optional) Add your company name and industry to personalize your chat experience

3

Choose Your Plan

Select the plan that best fits your business needs

Plan Selection Screenshot

✓

Free Plan Perfect for trying out - includes 1 agent, 50 conversations/month, and basic features
✓

Starter Plan ($29/month) Great for small teams - 3 agents, 500 conversations/month, and AI features
✓

Pro Plan ($79/month) For growing businesses - 10 agents, unlimited messages, advanced analytics

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Start Free

You can start with the Free plan and upgrade anytime as your needs grow.

4

Install the Chat Widget

Add the widget code to your website to enable live chat

Installation Code Screenshot

1

Go to Site Admin Dashboard After registration, you'll be redirected to your site admin panel
2

Find the Install Code Look for the "Install Code" or "Widget Code" section in the settings
3

Copy the Code Click the "Copy" button to copy the widget script to your clipboard

The installation code will look something like this:


<!-- Assistica AI Widget -->
<script>
  (function(w, d, s, o, f, js, fjs) {
    w['ChatWidget'] = o;
    w[o] = w[o] || function() {
      (w[o].q = w[o].q || []).push(arguments);
    };
    js = d.createElement(s); fjs = d.getElementsByTagName(s)[0];
    js.id = o; js.src = f; js.async = 1;
    fjs.parentNode.insertBefore(js, fjs);
  }(window, document, 'script', 'chatapp', 'https://your-widget-url/widget.js'));
  chatapp('init', {
    siteId: 'your-site-id',
    apiKey: 'your-api-key'
  });
</script>

4

Paste Before </body> Tag Add the code just before the closing </body> tag on every page where you want the chat widget

⚠️

Important

Make sure to use your actual Site ID and API Key from the dashboard. The widget won't work without valid credentials.

5

Start Chatting with Customers

Use the support dashboard to respond to customer inquiries

Support Dashboard Screenshot

1

Access Support Dashboard Click "Open Support Panel" from your site admin to access the chat interface
2

View Conversations See all active and past conversations with your website visitors
3

Respond in Real-Time Click on any conversation to view messages and send replies instantly
4

Use AI Assistance Enable AI auto-reply to automatically respond when you're away

💡

Stay Connected

Keep the support dashboard open in a browser tab to receive real-time notifications when customers send messages.

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Explore More Features

Get the most out of Assistica AI with these additional features

🎨

Customize Widget Appearance Change colors, position, and welcome messages to match your brand
👥

Add Team Members Invite agents to help manage customer conversations
🤖

Configure AI Responses Set up automatic AI-powered replies for common questions
📊

View Analytics Track conversation metrics, response times, and customer satisfaction
📁

File Sharing Exchange files and images with customers during conversations