Terms of Service

Please read these terms carefully before using our services

Effective Date: January 1, 2025 | Last Updated: January 23, 2025

1 Agreement to Terms

Welcome to Assistica AI. These Terms of Service ("Terms") govern your access to and use of our AI-powered customer support platform, including our website, applications, APIs, and related services (collectively, the "Services").

By accessing or using our Services, you agree to be bound by these Terms. If you disagree with any part of the Terms, you may not access the Services.

Important: These Terms contain a binding arbitration clause and class action waiver that affect your legal rights. Please read Section 14 carefully.

2 Description of Services

Assistica AI provides an AI-powered customer support platform that enables businesses to:

  • Deploy intelligent chatbots and virtual assistants on their websites and applications
  • Manage customer conversations across multiple channels
  • Integrate with existing business systems and workflows
  • Access analytics and insights about customer interactions
  • Train custom AI models for specific business needs

We reserve the right to modify, suspend, or discontinue any aspect of the Services at any time, with or without notice.

3 Account Registration

3.1 Eligibility

You must be at least 18 years old and capable of forming a binding contract to use our Services. By registering, you represent that you meet these requirements.

3.2 Account Information

You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate. You are responsible for:

  • Maintaining the confidentiality of your account credentials
  • All activities that occur under your account
  • Notifying us immediately of any unauthorized access or use

3.3 Account Security

We recommend enabling two-factor authentication and using strong, unique passwords. You agree not to share your account credentials with third parties.

4 Subscription Plans and Payment

4.1 Pricing

Our Services are offered under various subscription plans with different features and pricing. Current pricing is available on our website. We reserve the right to change pricing with 30 days' notice.

4.2 Billing

  • Subscriptions are billed in advance on a monthly or annual basis
  • All fees are non-refundable except as expressly stated in these Terms
  • You authorize us to charge your payment method for all applicable fees
  • Failed payments may result in service suspension

4.3 Free Trials

We may offer free trials at our discretion. At the end of the trial period, your account will be automatically charged unless you cancel before the trial ends.

4.4 Cancellation

You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of the current billing period. No refunds are provided for partial periods.

5 Acceptable Use Policy

You agree not to use the Services to:

  • Violate any applicable laws, regulations, or third-party rights
  • Send spam, unsolicited messages, or engage in harassment
  • Distribute malware, viruses, or other harmful code
  • Attempt to gain unauthorized access to our systems or other users' accounts
  • Interfere with or disrupt the integrity or performance of the Services
  • Reverse engineer, decompile, or disassemble any part of the Services
  • Use the Services for any illegal, fraudulent, or deceptive purposes
  • Collect or harvest user data without consent
  • Impersonate any person or entity
  • Use automated means to access the Services without our permission

We reserve the right to suspend or terminate accounts that violate this policy.

6 Intellectual Property

6.1 Our Intellectual Property

The Services, including all software, designs, text, graphics, logos, and other content, are owned by Assistica AI or our licensors and are protected by intellectual property laws. You may not use our intellectual property without prior written consent.

6.2 Your Content

You retain ownership of content you submit through the Services ("Your Content"). By submitting content, you grant us a worldwide, non-exclusive, royalty-free license to use, reproduce, modify, and display Your Content solely for the purpose of providing and improving the Services.

6.3 Feedback

Any feedback, suggestions, or ideas you provide about the Services may be used by us without any obligation to compensate you.

7 AI and Machine Learning

7.1 AI-Generated Content

Our Services utilize artificial intelligence and machine learning technologies. You acknowledge that:

  • AI-generated responses may not always be accurate or appropriate
  • You are responsible for reviewing and approving AI-generated content before use
  • AI capabilities may change as we improve our models

7.2 Training Data

We may use anonymized and aggregated data from the Services to train and improve our AI models. Personal data is handled in accordance with our Privacy Policy.

8 Data Protection

Our collection and use of personal data is governed by our Privacy Policy. By using the Services, you consent to such processing and warrant that all data provided by you is accurate.

If you process personal data of your end users through our Services, you are responsible for:

  • Complying with applicable data protection laws
  • Obtaining necessary consents from your end users
  • Providing appropriate privacy notices
  • Responding to data subject requests

9 Confidentiality

Each party agrees to keep confidential any non-public information disclosed by the other party that is designated as confidential or that reasonably should be understood to be confidential. This obligation does not apply to information that:

  • Is or becomes publicly available through no fault of the receiving party
  • Was rightfully known prior to disclosure
  • Is independently developed without use of confidential information
  • Is required to be disclosed by law

10 Disclaimers

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

  • IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE
  • WARRANTIES OF NON-INFRINGEMENT
  • WARRANTIES THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE

We do not warrant that the results obtained from use of the Services will be accurate or reliable. Your use of the Services is at your sole risk.

11 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

  • Assistica AI shall not be liable for any indirect, incidental, special, consequential, or punitive damages
  • Our total liability for any claims arising from these Terms or the Services shall not exceed the amount paid by you in the twelve (12) months preceding the claim
  • These limitations apply regardless of the theory of liability and even if we have been advised of the possibility of such damages

Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability, so some of the above limitations may not apply to you.

12 Indemnification

You agree to indemnify, defend, and hold harmless Assistica AI, its officers, directors, employees, and agents from any claims, damages, losses, and expenses (including reasonable attorneys' fees) arising from:

  • Your use of the Services
  • Your violation of these Terms
  • Your violation of any third-party rights
  • Your Content or data processed through the Services

13 Termination

13.1 Termination by You

You may terminate your account at any time by contacting us or using the account deletion feature in your settings.

13.2 Termination by Us

We may terminate or suspend your account immediately, without prior notice, if:

  • You breach these Terms
  • We are required to do so by law
  • We discontinue the Services
  • Your account has been inactive for an extended period

13.3 Effect of Termination

Upon termination, your right to use the Services ceases immediately. We may delete your data after a reasonable retention period. Provisions that by their nature should survive termination shall survive.

14 Dispute Resolution

14.1 Informal Resolution

Before filing a formal dispute, you agree to try to resolve the dispute informally by contacting us at legal@chatapp.com. We will attempt to resolve the dispute within 30 days.

14.2 Arbitration

Any disputes that cannot be resolved informally shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association. The arbitration shall be conducted in San Francisco, California.

14.3 Class Action Waiver

You agree that any disputes will be resolved on an individual basis and not as part of a class action, collective action, or representative action.

14.4 Exceptions

Either party may seek injunctive relief in court for intellectual property infringement or unauthorized access to the Services.

15 General Provisions

15.1 Governing Law

These Terms shall be governed by the laws of the State of California, without regard to conflict of law principles.

15.2 Entire Agreement

These Terms, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and Assistica AI.

15.3 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.

15.4 Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

15.5 Assignment

You may not assign or transfer these Terms without our prior written consent. We may assign our rights and obligations without restriction.

15.6 Notices

We may provide notices to you via email, through the Services, or by posting on our website. You may contact us at legal@chatapp.com.

16 Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by:

  • Posting the updated Terms on our website
  • Sending an email to registered users
  • Displaying a notice within the Services

Your continued use of the Services after changes become effective constitutes acceptance of the updated Terms.

17 Contact Information

If you have any questions about these Terms, please contact us: